Responsible gambling
At Winnerz Casino, we prioritize responsible gaming practices to ensure our players enjoy a safe and enjoyable experience. We understand that problem gaming can have severe consequences on individuals and their loved ones.
Self-Exclusion
If you feel that your gaming habits are becoming problematic, we encourage you to self-exclude yourself from our platform. To do this:
- Contact our support team via live chat or email.
- Inform us of the duration for which you wish to be excluded (minimum 6 months).
- We will temporarily block your account and prevent you from accessing it during the specified period.
Deposit, Wager, and Loss Limits
To help you control your gaming habits:
- Set deposit limits: Contact our support team to set a maximum amount you can deposit per day/week/month.
- Establish wager limits: Specify the highest bet amount you are comfortable with.
- Set loss limits: Determine the maximum amount of money you're willing to lose in a single session.
Time Reminders
We want to ensure that you take regular breaks and maintain a healthy balance between gaming and other aspects of your life:
- Receive reminders: Our system will notify you when it's time for a break.
- Take control: Use our built-in tools to schedule breaks or set a daily/weekly playtime limit.
Support Organizations
If you're struggling with problem gaming, we recommend reaching out to the following organizations:
- Problem Gambling Helpline
- National Council on Problem Gambling (NCPG)
These resources are available 24/7 and offer confidential support and guidance.
Account Restrictions
To prevent unauthorized access to your account:
- Use strong, unique passwords.
- Enable two-factor authentication for added security.
Monitoring Tools
Our platform offers a range of features to help you track your gaming habits and stay in control:
- Game history: Review your past gaming activity.
- Deposit/withdrawal history: Monitor your transactions.
Take a Break
We encourage you to take regular breaks from gaming. Set aside time for relaxation, exercise, and spending quality time with loved ones.
Seek Help
If you're concerned about your gaming habits or know someone who is:
- Contact our support team.
- Reach out to the organizations mentioned above.
Remember, responsible gaming is a collective effort. We're here to support you every step of the way.